IT Infrastructure Specialist

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Benefits:

• Employee discount
• Company pension
• Flexible schedule

Health, Safety & Compliance

• Work in full compliance with H&SE legislation and company policies.
• Proactively report unsafe acts and conditions using the Near Miss system.
• Support the maintenance of CE+ certification across the site.

Documentation & Knowledge Sharing

• Develop and maintain IT policies, processes, and procedures.
• Create and update troubleshooting guides and knowledge base articles.
• Mentor and guide colleagues on new technologies and best practices.

Technical Support & Infrastructure

• Provide advanced 2nd and 3rd line technical support and assist 1st line when needed.
• Build, deploy, and manage PCs, peripherals, and conference room hardware.
• Administer desk phones, voicemail systems, and maintain phone lists.
• Maintain asset registers and track installed software.
• Support user onboarding, inductions, and help desk operations in line with CEUK SLAs.

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